WEBSITE USAGE TERMS AND CONDITIONS
Welcome to Knight’s Mark Security Doors and Windows. By accessing this website and/or placing an order with Knightsmark Ltd, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Knightsmark Ltd relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Knightsmark Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered trading address is: 30 Eden Way, E3 2JD, London, United Kingdom; contact email address: info@knightsmark.co.uk ; phone number 020 8981 5400. Our company registration number is 11730702, Registered in England, United Kingdom. The term ‘you’ refers to the user or viewer of our website.
TERMS OF USE
The use of this website is subject to the following terms of use:
SITE DISCLAIMER
The information contained in this website is for general information purposes only. The information is provided by Knightsmark Ltd. and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event, will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.
Through this website, you can link to other websites which are not under the control of Knightsmark Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Knightsmark Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
TERMS AND CONDITIONS OF MAKING AN ORDER FROM KNIGHTSMARK LTD
DEFINITIONS
By confirming the Order with specifications provided the Customer agrees to these terms and conditions (Contract) of the Company’s Offer. This constitutes to a complete agreement between the Customer and the Company and supersedes all prior representations, negotiations, arrangements or agreements between the parties in relation to the supply and installation. The Customer and the Company shall not vary this Agreement except in writing signed (or via email confirmation) by both parties. The Customer may place the order (and installation – if applicable) works with the Company by completing, executing and sending it to the Company by mail or electronic means.
1.1 Customer agrees to pay the price as outlined in the Quote/Offer provided by Knightsmark Ltd
1.2 For all supply and delivery orders the customer is required to make a payment of 50% initial payment, followed by the second payment of 40% 3-5 working days before the delivery and installation date agreed and 10% to be paid on the installation day before the works start. Alternative payment arrangements would be documented (via ema and agreed upon placing the order.
1.3 For the supply of goods only, the final payment must be completed 2-3 working days before the agreed delivery/collection date.
1.4 If any of the payments are not completed as per the ‘Payment Terms’, we reserve the right to suspend any work and further deliveries until the payments have been completed. Ownership of the product and its’ warranties will only be passed onto the Customer after the full payment has been made.
1.5 Company shall not proceed with any works/manufacturing/installation without receiving any payment.
1.6 For any credit card payments please allow 3 days for the funds to clear. If the customer wishes to make the final payment using a credit card – the payment needs to be made at least 1-2 working days prior to the installation date agreed.
1.7 Final quotation made in writing to the customer is valid for the period stated in the quote. We have the right to alter the price if the customer returns after the provided quote term has ended. Due to any factor beyond our control (such as alteration duties, exchange rate, significant increase in cost of labour and/or other manufacturing costs) prices may increase, however the customer would be notified.
1.8 Company reserves the right to charge the customer extra for any additional consultations or services provided.
1.9 Company shall not be liable for any error made in the final quotation due to the lack of detailed information given by the customer.
1.10 The Customer is to cover for any loss or extra cost incurred by the company through the lack of instruction, not providing clear access or delay in collecting the order or any other matter.
2.1 The contracts’ deliverables shall be the items outlined in the Invoice, drawing or any other item requested and agreed between the Company and the Customer.
2.2 The Company shall deliver the Goods to the Customer within the time frame given. Please note that the time specified is an estimate as all Knightsmark Ltd goods are bespoke and made to order. The lead times on all orders depend on the complexity of them. Knightsmark Ltd is able to provide the following approximate lead times for our doors as a guide. Security doors 10 to 12 weeks; timber sash/casement windows and French doors 7 to 9 weeks, casement/tilt/turn windows and sliding/folding doors 7 to 9 weeks. If any of the products would take longer or shorter the Company would inform the Customer via email.
2.3 The Company may reschedule the Delivery Date of the Goods, but – the Customer would be notified via letter or electronic means (email/phone call).
2.4 If the customer is not ready to accept the Goods on the day of arrival – they would be a subject to storage charges and a one-off fee – 10% of the total order value. Afterwards the Company would charge the Customer a fee of £25 per square metre per week. The Company can keep the product(s) up to 14 days in our warehouse free of charge (it needs to be agreed prior, upon placing the order).
2.5 If the customer changes the delivery and/or installation date provided by the company after initially agreeing to it, Knightsmark Ltd reserves the right to charge any fees incurred for rescheduling or storing.
2.6 Supply only goods – delivery is kerbside only. Please ensure someone is available all day (min 2 persons) to check/inspect the goods and unload them. If the goods can only be unloaded, but not checked – the company will have to rearrange the delivery. At the time of delivery please examine your ordered products carefully and agree or decline to sign the Delivery & Acceptance Certificate.
The Customer shall provide adequate and safe access to their site to enable the Company to fulfil its obligations under the Order/Agreement. If appropriate access is not provided to the site (no parking space, no one is present on the agreed time for delivery/installation) or the appointment is rescheduled without giving a 3 working day notice – the company reserves the right to charge any additional costs incurred (such as re-delivery, re – arrangement of installation, parking fees or fines if no parking is available).
Any notice, document or other communication required or allowed to be given in accordance with this Order/Agreement will be deemed to be sufficient given if:
4.1 delivered to the party concerned; or
4.2 sent by pre-paid post addressed to the party to whom it is given; or
4.3 sent by facsimile transmission to the party or electronic means.
4.4 a notice will be deemed to have been received three (3) days after the date of posting if sent by pre-paid post or at the time the transmitting fax machine records the completion of the transmission.
5.1 The Goods sold are subject to the Customer’s reasonable inspection and approval within the same day of the delivery.
5.2 Any further details shall be given to the Customer in the installation process guide, guarantee regarding the Order.
5.3 Where the Goods are to be installed or fitted by the Company in or at the Customer’s site, then the following conditions will apply:
5.4 The Company shall undertake the installation work (Works) in a proper and workmanlike manner.
5.5 If the Customer notifies the Company that any of the Works is found to be defective or not in compliance with the Agreement/Order/Quote, the Company shall, within given period of being notified of the defects, remedy any default to the satisfaction of the Customer as part of the Contract Sum.
5.6 The Company shall supply all labour, tools, equipment and materials necessary to complete the Works. Anything that the company cannot provide or the Customer needs to make separate arrangements – would be specified in the quote or email.
5.7 The Company shall not impede or interfere with any other Works undertaken by the Customer on the site.
5.8 For detailed installation process please see ‘Installation Process’ that has been emailed with the final product drawings.
5.9 Products guarantees/certifications/specifications (if applicable) can be limited to the product’s size (width/height). Customer needs to check if all the specifications are applicable before placing the order.
5.10 We reserve the right to cancel the installation date – if we believe that bad weather conditions will affect the ability to deliver high quality installation.
5.11 If the customer does not inform about pre-existing condition/issue of the home/dwelling (structural or non-structural), Knightsmark ltd cannot be held liable for any works carried out afterwards that might be affected by those conditions.
5.12 The customer shall be solely responsible for the electrical lock connection required for the motorized locks or any other electrical components associated with the Products installed by Knightsmark Ltd. It’s the Customer’s duty to ensure these connections are completed by a qualified electrician with all relevant safety and building regulations.
This Contract shall be governed and construed according to the laws of England and Wales and the parties shall submit to the jurisdiction of its court.
Neither Party will be liable for any delay in performing or failure to perform any of its obligations under the Agreement/Order if such delay or failure is caused by force majeure, such as civil disorder, military action, natural disaster and other circumstances which are beyond the control of the Party in question. In such event, the party will give immediate notice in writing to the other Party of the existence of such cause or event and of the likelihood of delay.
The company is permitted without prior written consent of the other party to assign all or any part of its right, title or interest in the Order; The Company may sub contract works related to this contract to aid effectiveness.
All information which comes into the Company’s possession or knowledge in connection with the Agreement/Order is to be treated as strictly confidential (addresses, use of doors etc). The Company should not communicate such information to any third party without the prior written approval of the Customer. These obligations shall survive the expiration or termination of this Contract.
Failure by either Party to insist on strict performance of any of the provisions of the Order/Agreement in one or more instances shall not constitute a waiver or relinquishment of the right to enforce the provisions of this Order in future instances. This right shall continue and remain in full force and effect.
If any part of this Contract is found to be invalid or unenforceable, that part will be severed from this Contract and the remainder of the Contract shall remain in full force.
This Agreement and any Exhibits embody the entire agreement between the Parties and supersede all prior agreements and understandings, if any, relating to the subject matter.
Information and notices must be sent to the addresses provided in the agreement. The terms of suspension of this agreement shall be entitled under the following circumstances:
13.1 The Company may terminate this Contract if becomes insolvent, commits an act of bankruptcy, calls a meeting of creditors, is appointed by bankruptcy administrator to process into liquidation or is deemed insolvent for the purposes of the Corporations Law.
13.2 The Customer may terminate this Contract within a period of 10 days (cooling off period) once the contract/order has started (in writing or electronic means) within a written notice to the Company. The Contract starts after the order is signed off/confirmed and placed in manufacturing. If site survey/drawings/ detailed specifications would have been provided and have not yet been signed off by the customer Knightsmark Ltd would have the right to evaluate any costs that occurred and such costs would be taken off from the Customers deposit if necessary.
13.3 Any disagreement between the Customer and the Company arising, if not agreed, shall be referred to an arbitrator mutually agreed between the parties. Otherwise, the contract termination to be processed under the laws of England and Wales.
14.1 All our security doors are custom made with individual specifications, therefore are non-returnable and no credit can be given.
14.2 All our windows (made from wood, UPVC or aluminium including French doors/ bi folds/ sliding doors etc.) are made to order and are non-returnable or refundable in case you simply no longer wish to have the product or are not satisfied with price/specs/looks or other similar reasons.
14.3 If the order is cancelled 10 days after order confirmation, the deposit will be retained to contribute towards covering the costs.
15.1 Knightsmark Ltd is responsible for the goods installation (if applicable) and dimensions that are taken on site.
15.2 Customer or its representative (i.e. Architect, Builder etc.) is FULLY RESPONSIBLE for approving drawings – lay out, colours, hardware positions, and opening directions. They are clearly labelled before the start of production.
15.3 The structures of old doors will differ from new security doors (width/heights/clear openings/glass size). If the customer wishes to have a close match or the same dimensions as the old doors – the customer must inform the Company in writing and one of representatives at Knightsmark Ltd will confirm if it is possible.
15.4 We do not take any responsibility for any dimensions that are provided by the customer.
15.5 Any changes made to the drawings (if they are possible) after the order has been placed to be manufactured, will extend the lead time given originally.
16.1 Knightsmark Ltd is responsible for the goods installation (if applicable) and dimensions that are taken on site.
16.2 All relevant information will be sent via email with specifications and warranties attached.
16.3 Old window structures will differ from newly fitted windows (widths/heights/profile specs/glass size). If the customer wishes to have a close match/ or have the same dimensions – they must inform the company about this in writing and one of representatives will confirm if it’s possible.
16.4 We do not take any responsibility for any dimensions that are provided by the customer.
17.1 It is not possible for orders to jump the queue or be manufactured quicker.
17.2 Company reserves the right to extend the lead time if the products do not meet quality standards or third-party suppliers are delayed in delivering parts for the products.
17.3 No updates are given until the order is almost assembled or has been completed. Please do not call or email us about updates. The first update will be provided no earlier than 1-2 weeks before the end of the provided lead time.
17.4 The lead time will be affected due to Christmas and New Year period – please allow additional 2 or 3 weeks (depending on the dates provided by Knightsmark Ltd of its’ opening and closing times). The factory is also having a summer holiday of 1 or 2 weeks. An additional 1 or 2 weeks needs to be added to the lead time. This would be informed via email.
17.5 The manufacturing/lead time starts from when the drawings are signed off and placed into manufacturing line and the confirmation email has been received by the Customer from the representative of the Company. Any changes to the drawings made after sign off – will extend the lead time.
The Company warrants/ guarantees:
18.1 The Goods conform to their description and any specification issued by the Customer; and the Goods are of new and merchantable quality, fit for the purpose for which they have been sold and any damage or issue to the Goods supplied by the Company to the Customer shall be rectified.
18.2 Damaged caused by improper use, third party damage or abnormal wear and tear, exposure to excessive heat or other weather conditions would void the guarantee.
18.3 If the Customer notifies the Company that any of the work is found to be defective or not in compliance with these Terms and Conditions, the Company shall within 30 calendar days of being notified of such defects or non-compliance will remedy any default to the satisfaction of the Customer.
18.4 Any defects in the installation process shall be rectified/inspected by the Company within the time frame provided by the company.
18.5 All guarantees/warranties are available in the Quote/Order and guarantee document. Some warranties will vary from standard depending on the product specification (non-standard sizes, openings, special requests etc.)
18.6 The guarantee only applies to products purchased and installed within the UK and is used in the manner that it was intended.
18.7 Knightsmark Ltd installers will always adjust all locks/latches to ensure it works to a high standard, but due to the setting up period or unforeseen building movements, such as those caused by the creation of new openings or extensions (such as porches, side extensions, lofts etc.), locks may need additional adjustment. Such follow up adjustments are not covered by a guarantee and additional visits will be subject to an adjustment charge starting from £150+VAT.
18.8 Quotation images/logos are guides only.
18.9 Ownership of the product and its warranties shall only be passed onto to the Customer after the full payments are made.
The Company shall not be responsible for:
19.1 Defects in any materials which were not sold to the Guarantee Beneficiary/Customer by the Company
19.2 The elimination of condensation.
19.3 Repairs to the Works instructed by the Guarantee Beneficiary without the Company’s written approval
19.4 Deterioration to handles, letterboxes, doorknobs and other moving parts due to wear and tear. All door/window furniture is provided by a third party supplier so no guarantees are provided by Knightsmark ltd.
In the event of a breakdown, the following warranty and procedure applies:
20.1 Contact our office within 5 business days of becoming aware of any potential defects detailing any evident faults or errors in the Works. The Company will arrange for a representative to attend and diagnose the fault.
20.2 If the fault is an installation error or manufacturing defect, it is the responsibility of Knightsmark Ltd team to repair and no costs will be covered by the client.
20.3 The Customer shall provide unrestricted access to the Works, during business hours, to carry out an inspection or repair works that are necessary under the terms of guarantee provided.
20.4 In the event that faults or errors are discovered which are covered within the terms of guarantee: Acknowledge that the Company will chose to either repair the Goods; or replace the Goods.
20.5 In the event that no faults or errors are discovered which would be covered within the terms of this guarantee: Pay the Company a Call Out fee starting from £150 plus VAT (Additional fees outside M25 apply), unless specified otherwise in the sign off document.
20.6 In the event of a replacement: Acknowledge that replacement goods may not be an exact cosmetic or colour match with the original goods.
The call out will be chargeable if:
20.7 Goods’ warranty has expired;
20.8 The defect is due to installation not carried out by Knightsmark Ltd team;
20.9 Goods have been altered or modified by the client or their representative;
20.10 The defect is a result of misuse or improper cleaning and maintenance. If the issue is determined to be outside the scope of the company’s responsibility or caused by factors unrelated to our service.
CONTACT US
For any further information or inquiries regarding our Terms and Conditions, please contact us at info@knightsmark.co.uk