Terms & Conditions


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Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Knightsmark Ltd relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Knightsmark Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is: (30 Eden Way, E3 2JD, London, United Kingdom). Our company registration number is 11730702, Registered in England. The term ‘you’ refers to the user or viewer of our website; and “customer” refers to individual or organization purchasing our products or services.


  1. “Company” means ‘Knightsmark Ltd’, owner of Knights Mark Security Doors & Windows product line.
  2. “Customer” means the person, firm, company or other organisation to whom the Company agrees to supply goods.
  3. “Goods” means any product or service supplied by the Company.
  4. “Contract” means any contract between the Company and the Customer for the supply of Goods incorporating these terms.
  5. “Terms” means the terms set out in this document and any special terms agreed in writing between the Company and the Customer.


The use of this website is subject to the following terms of use:

  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  2. This website uses cookies to monitor browsing preferences. We will never disclose your information to third parties other than those directly involved with our business or the ordering process.
  3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors fully permitted by law.
  4. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors fully permitted by law.
  5. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  6. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  7. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  8. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  9. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  10. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England.


The information contained in this website is for general information purposes only. The information is provided by Knightsmark Ltd. and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event, will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.

Through this website, you can link to other websites which are not under the control of Knightsmark Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Knightsmark Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


  1. Final quotation made in writing to the customer is valid for 28 days. We have the right to alter the price before delivery, which is due to any factor beyond our control (alteration duties, currency regulation, and significant increase in cost of labour, other manufacturing costs).
  2. We reserve the right to charge you extra sum for any additional consultations or services
  3. We shall not be liable for error made in the final quotation due to lack of detailed information.
  4. The customer is to cover for any loss or extra cost incurred by the company through lack of instruction, or delay in taking the order or any other matter.
  5. In case there are further costs that arise after the final quotation, we have the right to adjust it.


  1. Customer agrees to pay the price plus VAT (properly) per the contract sum.
  2. For contract(s) under the value of £700, the customer is required to make full payment.
  3. For payment(s) over the value of £700, we ask for 50% advance and 50% on the delivery.
  4. For orders over £2750 excluding VAT, we reserve the right to request 50% advance payment before production, then 30% three days before installation and 20% after installation.
  5. If the payment is not complete on the delivery, we reserve the right to suspend any work and further deliveries until the payment is made in full.
  6. We shall not proceed with any works/installations without receiving any payment.


  1. We shall not be liable for inaccuracies for order(s) made based on customer’s measurements.
  2. All changes or adjustments after customer have confirmed final quotation must be emailed within 5 working day of the initial confirmation. However, we are fully entitled to cover any additional cost that comes up.


  1. All times and dates are given are rough estimates and the delivery dates might change and if that does happen, the customer has no claim to any form of compensation or liability from us. The delivery estimates are made with good faith.
  2. Customer is to make sure there is someone at the property on the delivery day to give access and make sure that the site is suitable for installation, this also include making sure there is a safe parking space for the vehicles for easy unloading. We have full right to cancel/suspend the contract if that clause is broken.
  3. In case of very bad weather conditions, we have the right to postpone the installation date if needed.
  4. We are not liable for incorrect installation in case the customer chooses to not use us (the company) to install doors, but uses third parties.
  5. We have the full right to assign the whole contract or part of it to a third party (sub-contractor, another company).
  6. The price on the quotation is provided without additional labour cost, removal of old fittings unless specified differently per quotation or customer has requested differently.


For any emergency call outs within ‘Knights Mark Security Doors and Windows’ working hours you can contact our office, alternatively you can contact our approved locksmiths:

Barrs Security Locksmiths UK – 020 77367668


24/7 London Locksmith Service – 02030028245


Any additional keys required can be ordered by contacting our office via email or phone.


Returns are not allowed without prior written authorisation by us. For any cancellations, the customer needs to email info@knightsmark.co.uk. For any product that an order has been placed and any money that has been paid, we have the full right of keeping that sum to cover any damages and losses and has the right to request further payments to cover any furthers losses.


Neither party shall lose any rights hereunder or be liable to the other party for damages or losses (except for payment obligations) on account of failure of performance by the defaulting party if the failure is occasioned by war, strike, fire, Act of God, earthquake, flood, lockout, embargo, governmental acts or orders or restrictions, failure of suppliers, or any other reason where failure to perform is beyond the reasonable control and not caused by the negligence or intentional conduct or misconduct of the nonperforming party, and such party has exerted all reasonable efforts to avoid or remedy such force majeure; provided, however, that in no event shall a party be required to settle any labor dispute or disturbance.